[ safety & student care ]24/7 assistance hub • last updated: 20 october 2026

safety centre, support resources & complaints desk

your physical and psychological well-being is the absolute foundation of spillit. this hub centralizes student safety strategies, verified crisis helplines, our problem reporting pipeline, and official complaint redressal channels.

[ support & reporting timeline notice: at least 7 days ]

please note: for any kind of support, incident report, policy complaint, or email sent anywhere to us (including support, report, privacy, and grievance inboxes), our team will take at least 7 days to review, investigate, and respond.

[ safety centre ]

1. how to protect your safety on campus

while our platform protects your identity mathematically by not associating your posts with phone numbers or personal records, true anonymity also requires good personal digital hygiene:

content permanence

spillit has no option to delete individual spills or replies once submitted. what you write will stay forever. if you delete your user account, your spills and comments remain on the feeds with your username anonymized to 'deleted user'.

avoid ultra-specific details

do not post anecdotes that only 2 or 3 people on campus could possibly know (e.g. "i was sitting in the third row wearing a purple hoodie during 9am physics"). generalize dates, exact locations, and distinctive quirks.

never reuse social handles

do not choose a username that matches your instagram, discord, telegram, github, or gaming handle. choose a completely abstract handle.

campus wifi & shared devices

if using a college library pc or computer lab, always log out of spillit or browse in incognito mode so your session token is not saved on shared browser storage.

handling threats or blackmail

if anyone on campus or in a comment threatens to reveal your identity or dox you, report the post immediately below. we treat doxxing seriously (all reports and support inquiries take at least 7 days to review and process).

[ 24/7 crisis support ]

2. verified mental health & student crisis resources

spillit does not provide any counselling, therapy, medical treatment, or emergency crisis intervention services. however, if you are struggling with overwhelming academic stress, depression, anxiety, family crises, or suicidal thoughts, there are free, confidential external options available. please reach out to these trained independent professionals who understand and want to listen:

tele-manas (govt. of india national mental health helpline)

24/7, confidential, free tele-counseling available in 20+ indian languages.

14416 / 1800-891-4416

vandrevala foundation for mental health

24/7 free mental health counseling & suicide prevention helpline.

+91 9999 666 555

aasra crisis intervention & suicide prevention

independent confidential emotional support for students in acute crisis.

+91 98204 66726

kiran 24/7 mental health rehabilitation helpline

ministry of social justice helpline for anxiety, depression, and panic.

1800-599-0019

[ moderation & reporting ]

3. report a problem or policy violation

if you encounter a spill or reply that violates our guidelines (such as doxxing, harassment, hate speech, or non-consensual content), or if you discover a technical bug, report it immediately:

how to submit an incident report:

send an email to support@xenodochy.com with:

the direct url of the confession (e.g. https://spillit.online/post/<id>).
a brief description of the violation (doxxing, harassment, impersonation, or bug).
if personal information was leaked, highlight the specific text so it can be scrubbed immediately.

* response timeline notice: all incident reports, violation claims, bug tickets, and support inquiries sent to support@xenodochy.com or any other channel will take at least 7 days to be reviewed and addressed by our moderation desk.

[ statutory compliance ]

4. contact, complaints & grievance officer

in accordance with rule 3(2) of the information technology (intermediary guidelines and digital media ethics code) rules, 2021, the contact details of the grievance officer for spillit are published below:

grievance officer:compliance & grievance desk

platform name:spillit anonymous campus network

official grievance email:support@xenodochy.com

general inquiries:support@xenodochy.com

support & resolution timeframe:any support request, incident report, email sent anywhere to us, or statutory grievance will take at least 7 days to review, process, and address.