document 2
sensitive content policy
website: spillit.online • applicable platform: spillit anonymous campus network • last updated: 20 october 2026
all sensitive content reports, complaints, moderation inquiries, and emails sent anywhere to us take at least 7 days to review and process.
[ intermediary safe harbour • section 79 it act ]
1. purpose and statutory intermediary safe harbour
this sensitive content policy establishes requirements for publishing, displaying, reporting and moderating content that may expose users to distress, exploitation, privacy violations or other significant harm.
spillit operates strictly as a passive intermediary under section 79 of the information technology act, 2000 and rule 3 of the intermediary guidelines rules, 2021. the website owner, platform operator, founders and administrators do not pre-screen, verify or endorse user-generated content and bear zero personal, civil or criminal liability for user submissions.
all standards under this policy take effect immediately upon publication. when standards are updated, prior submissions are granted a 7-day cure window from the revision date to be modified or deleted before enforcement penalties apply, except for acute harms (e.g. cnam, doxxing, violence) which remain subject to instantaneous removal.
spillit recognises that discussions involving difficult personal experiences, relationships, emotional distress, health, sexuality and other sensitive subjects may be important to users.
the purpose of this policy is not to prohibit sensitive discussions indiscriminately. it is to distinguish between legitimate discussion of difficult subjects and content that violates user safety, privacy, applicable law or the platform's community guidelines.
this policy applies to all posts, comments, replies, images, videos, links and other material submitted through the platform.
2. general principles
sensitive content shall be assessed according to its nature, context, purpose and potential impact. spillit shall seek to:
- a. permit lawful and constructive discussion of difficult experiences;
- b. restrict content that facilitates exploitation, abuse or serious harm;
- c. protect users against the unauthorised disclosure of private information;
- d. provide appropriate mechanisms for reporting and reviewing sensitive material;
- e. apply content warnings or access restrictions where appropriate and technically supported; and
- f. comply with applicable legal requirements concerning prohibited content and user safety.
the presence of a sensitive topic shall not, by itself, constitute grounds for removal.
3. emotional distress and mental health discussions
users may discuss personal struggles, emotional distress, loneliness, anxiety, relationship difficulties, grief and other challenging experiences. spillit permits users to share their experiences and seek community understanding, subject to the community guidelines and applicable law. users must not:
- a. encourage another person to engage in self-harm or suicide;
- b. provide instructions intended to facilitate serious self-injury;
- c. deliberately target or exploit a person's disclosed emotional vulnerability;
- d. encourage others to harass, shame or threaten a person because of their mental health; or
- e. present abusive or exploitative conduct as a means of coercing a distressed person.
spillit may restrict content that encourages serious harm or exploits a person's vulnerability. where appropriate, spillit may provide links to verified support resources. spillit does not provide emergency response services or represent community discussions as professional diagnosis or treatment.
[ crisis safeguards ]
4. suicide and self-harm content
discussion of suicidal thoughts, self-harm experiences, recovery and support may be permitted where it does not violate applicable law or other provisions of this policy. however, users must not publish content that:
- a. encourages, instructs or pressures another person to engage in suicide or self-harm;
- b. provides detailed instructions intended to facilitate serious self-injury;
- c. glorifies or promotes self-harm as desirable conduct;
- d. encourages vulnerable individuals to conceal serious danger from appropriate sources of assistance; or
- e. uses another person's distress to threaten, manipulate or abuse them.
urgent intervention limitation notice:spillit may restrict graphic or instructional material creating significant risk of harm. where a post suggests immediate danger, spillit may take proportionate action based on available technical capabilities. users should not assume that posting about an emergency will result in immediate intervention. if you or someone else is in immediate danger, reach out to emergency services or call tele-manas at 14416 immediately.
5. sexual content and relationships
spillit may permit lawful, age-appropriate discussions concerning relationships, consent, sexual health, intimacy and personal experiences. users must not publish:
- a. child sexual abuse material or sexual exploitation material involving minors;
- b. non-consensual intimate images or recordings;
- c. sexual content involving coercion, exploitation or abuse;
- d. intimate images or information obtained through unauthorised access or disclosure;
- e. content facilitating sexual violence, trafficking or exploitation; or
- f. sexual material prohibited by applicable law.
the platform may also restrict explicit content that is inconsistent with its age policy, advertising requirements or other published rules. content warnings, access restrictions or other controls may be used for permitted discussions that contain sensitive material. the use of a content warning does not make otherwise prohibited content acceptable.
6. violence, injury and graphic material
content discussing violence, accidents, injuries, abuse or other traumatic experiences may be permitted where it serves a legitimate discussion purpose and complies with applicable law. spillit may restrict or remove:
- a. graphic material primarily intended to shock, threaten or harass;
- b. content glorifying or encouraging unlawful violence;
- c. material used to intimidate a specific person;
- d. content facilitating violent acts; and
- e. graphic or otherwise prohibited material whose publication violates applicable law.
where permitted material contains disturbing descriptions or imagery, spillit may apply content warnings or display restrictions where appropriate and technically supported.
7. harassment, abuse and personal allegations
users may describe negative experiences involving classmates, faculty, colleagues, partners or other individuals. such discussions must not be used to expose private information, threaten individuals, organise harassment or facilitate unlawful conduct. spillit may restrict content that includes:
- a. personal contact information published without an appropriate lawful basis;
- b. private correspondence disclosed in a harmful or unlawful manner;
- c. identifying details that create a significant risk of stalking or harassment;
- d. threats or calls for others to attack an individual; or
- e. knowingly false and materially harmful allegations that violate applicable law or the community guidelines.
spillit may consider whether a post can remain available after removing unnecessary identifying information. a complaint or allegation shall not automatically be treated as false or unlawful merely because it is disputed.
8. personal data and confidential information
users must not publish sensitive personal information about another individual without an appropriate lawful basis or permission. this includes information that may expose a person to identity theft, stalking, discrimination, exploitation or other significant harm. examples include:
- a. home addresses and personal contact details;
- b. government identification numbers and financial information;
- c. account credentials and authentication information;
- d. private medical or health records;
- e. confidential educational or employment records; and
- f. private photographs, messages or recordings disclosed without appropriate authorisation.
spillit may remove or restrict content that presents a significant privacy or safety risk. users should also consider whether information included in their own posts could indirectly reveal their identity.
[ absolute prohibition ]
9. content involving minors
spillit prohibits content involving the sexual exploitation or abuse of minors. users must not use the platform to groom, exploit, threaten or sexually solicit minors.
the platform may remove or restrict content that exposes children to exploitation, serious harm or unlawful disclosure of personal information. where required by applicable law, spillit shall take appropriate action in relation to suspected unlawful material and comply with applicable reporting and preservation obligations.
spillit shall establish and communicate an appropriate minimum-age policy and implement safeguards required by applicable law.
10. illegal and exploitative material
users must not publish, request, distribute or facilitate content prohibited by applicable law. depending on the circumstances, this may include material involving exploitation, unlawful threats, non-consensual intimate content, prohibited sexual material, serious criminal activity or other unlawful conduct.
spillit may restrict access to reported material, investigate complaints and comply with valid legal orders or directions issued by competent authorities. where legally required, appropriate information may be preserved or disclosed to competent authorities.
11. content warnings and display controls
spillit may introduce content warnings or display restrictions for permitted material that may be distressing or sensitive. depending on the features implemented, users may be able to:
- a. view a warning before opening certain content;
- b. hide or reveal flagged material;
- c. report content that lacks an appropriate warning; or
- d. adjust available display preferences.
content warnings are intended to help users make informed decisions about what they view. they do not guarantee that all disturbing content will be identified in advance. a warning does not authorise content that is prohibited under this policy or applicable law.
12. reporting sensitive content
users may report sensitive content through the platform's reporting mechanism or designated contact channel (support@xenodochy.com). reports may concern:
- a. graphic or disturbing content;
- b. encouragement of self-harm or serious violence;
- c. sexual exploitation or non-consensual intimate material;
- d. exposure of private information;
- e. harassment or abuse involving sensitive disclosures; or
- f. other content that may violate this policy.
users should identify the relevant content and provide a brief explanation of the concern where possible. spillit may prioritise reports involving serious safety risks, exploitation, threats or unlawful content. submitting a report does not guarantee removal; reports shall be assessed in accordance with applicable policies and legal requirements.
report processing timeline: all sensitive content reports, complaints, and emails will take at least 7 days to review and evaluate.
13. moderation and enforcement
spillit may remove content, restrict access, apply warnings, limit account functionality or suspend accounts where a violation occurs. the action taken may depend on:
- a. the seriousness of the content;
- b. the likelihood and severity of potential harm;
- c. whether the content involves a vulnerable individual;
- d. whether the conduct is repeated;
- e. whether the content violates applicable law; and
- f. the user's relevant history of violations.
spillit may take immediate action where necessary to address serious or urgent risks. where reasonably practicable and legally permissible, affected users may receive an explanation of the decision and information about available appeal procedures.
14. support resources and emergencies
spillit may provide links to support services for users seeking assistance with emotional distress, abuse, exploitation or other difficult circumstances. the availability and scope of any such service shall be described accurately.
unless expressly established otherwise, spillit does not operate as an emergency service, medical provider or professional counselling service. users facing immediate danger should contact the appropriate emergency services or other qualified assistance available in their location. users should not rely on a post, report or message to spillit as a guarantee of immediate intervention.
15. limitations of content moderation
spillit may use automated systems, user reports and human review to identify content that may violate this policy. these methods may not identify every violation or correctly interpret every submission.
users should report content that appears harmful or unlawful rather than assuming it has already been reviewed. nothing in this section removes spillit's obligations under applicable law.
16. relationship with other policies
this sensitive content policy shall be read together with:
- a. the [ terms of service ];
- b. the [ community guidelines ];
- c. the [ privacy policy and data controls ]; and
- d. the copyright policy and complaints desk, where relevant.
where content violates more than one policy, spillit may apply the relevant provisions and take proportionate action consistent with applicable law.
17. amendments and immediate effectiveness
spillit may amend this policy at any time to reflect changes in platform functionality, community safety practices, moderation protocols or statutory law. all amendments become effective immediately upon publication on this page, marked with 'last updated: 20 october 2026' (or subsequent timestamp).
where an amendment introduces newly restricted content standards that apply to existing publications, members are provided a 7-day cure window from the amendment publication timestamp to review, modify or delete prior non-compliant content. acute safety threats, sexual exploitation, doxxing and violent incitement are exempt from any cure window and are removed instantaneously.
[ policy desk ]
18. contact information
questions or complaints concerning this policy may be submitted through:
official email: support@xenodochy.com
incident reporting: support@xenodochy.com
grievance officer: support@xenodochy.com
support & response timeline: any email, inquiry, or report sent to any spillit inbox will take at least 7 days to be addressed.
users should use the designated reporting mechanism for individual posts or comments requiring review. nothing in this policy limits any right or remedy available under applicable law.